International - FAQs
How can I feel confident handing over my most valued possessions to a moving company?
Interstate International holds the FAIMPlus Certification from FIDI-the world’s highest international moving standard. We’re also members of the International Association of Movers (IAM), which underscores our ethics and reliability. Plus, we’re ISO 9001:2015 certified for rigorous quality management
Moving abroad feels overwhelming; how do you help ease that burden?
We assign a dedicated Move Manager to each relocation. They coordinate with RMCs, employers, transferees, and families-handling paperwork, schedules, logistics, and customs regulations to ensure smooth, stress-free transitions.
What exactly does your service cover?
We provide a comprehensive suite of services, including:
– Professional packing and unpacking
– Short- and long-term storage solutions
– Secure air, sea, or land transportation (including vehicles)
– Pet relocation assistance
– Customs clearance guidance
– Visa and immigration support
– Destination services like furniture assembly and unpacking
This ensures that every aspect of your move -big and small-is handled with expertise and care.
Navigating foreign customs and regulations seems daunting-do you handle that?
Yes-we coordinate logistics and customs clearance with precision. Our global network of trusted agents enables us to manage these complexities seamlessly, making your transition smooth and worry-free.
Will someone be available to guide me throughout the move process?
Absolutely. Your personal move manager stays closely involved from your initial consultation to your arrival and beyond. They ensure clear communication and logistical alignment with all parties, eliminating surprises and unnecessary delays.
Do you have real feedback from past customers?
Yes! Here’s what some clients have said:
“The Interstate International crew was great! They were very helpful and careful…” – International Move, May 2024
“Professional, courteous, responsive, respectful.”–5-star review
“Wonderful packers and movers…polite, careful, and most efficient!”
These testimonials reflect our commitment to high-quality service and client satisfaction.
Can you really handle moves to any international location?
Yes-we partner with trusted agents and service providers worldwide, offering seamless relocation solutions no matter the destination. Our established global network ensures reliability across borders.
When is the best time to begin preparing for an overseas relocation?
We recommend beginning the process at least 8–12 weeks before your move date. This allows enough time to complete surveys, secure bookings, handle customs paperwork, and coordinate transport. Starting early gives you the widest range of shipping options and ensures a smoother experience.
Once everything is packed, how long until my items arrive at my new home abroad?
Transit times vary depending on distance, shipping method, and customs clearance. On average:
– Air freight: 1–3 weeks
– Sea freight: 4–8 weeks
– Land transport (if applicable): 1–2 weeks
Your Move Manager will provide a clear timeline based on your specific destination.
Why do international moves sometimes take longer than expected?
Several factors can influence timing, including:
– Customs inspection delays
– Seasonal shipping demand (summer and holidays are peak times)
– Port congestion or weather-related disruptions
– Destination-specific regulations