When it is time to book your move, the first decision is which type of estimate will set you up for success. A virtual tour may sound simple, but what happens if you forget to show the garage and half your storage boxes never make it into the calculation? An in-person visit might feel reassuring, but what if you spend the whole afternoon waiting around for an appointment that could have been done in twenty minutes over video? These are the kinds of details that leave many people second guessing whether they chose the right approach. The good news is, you do not have to overthink it. Both in-person and virtual estimates can give you an accurate picture of your move once you understand what each option does best. I am Larry Miller, a Move Consultant here at Interstate Moving | Relocation | Logistics, and I have spent years helping families across the Washington, D.C., Maryland, and Virginia (DMV) area prepare for their relocations. After hundreds of walk-throughs and virtual appointments, I have seen what makes each method effective and how choosing the right one makes the process smoother from the very beginning. In this article, I will explain what happens during each type of estimate, the pros and cons of both, and how you can decide which is the right fit for your situation.

How an In-Person Estimate Works

An in-person estimate usually takes about an hour. I’ll come to your home, walk through each room with you, and take a detailed inventory of the items you’ll be moving. This is also the time when we talk through special concerns, whether that’s fragile antiques, bulky exercise equipment, or how we’ll manage stairs or narrow hallways. The benefit of being there in person is accuracy. I can see the full scope of your move with my own eyes. If there’s a tricky corner, a heavy safe, or a basement full of storage bins, I’ll spot it. Catching those details early means fewer surprises later. Customers often feel more comfortable knowing that nothing was overlooked.

How a Virtual Estimate Works

A virtual estimate is faster, usually 15 to 30 minutes. We connect over video, and you walk me through your home using your phone. I guide you on what to show me and take notes as you go. It’s a quick way to get a professional assessment without rearranging your schedule to meet in person. For many people, this is the most convenient option. You can do it on a lunch break or even while the kids are napping. As long as your phone camera is working, I can usually capture the details I need. And if something doesn’t come through clearly on the video, I’ll have you snap a few photos to make sure nothing is missed.

Choosing What Works Best for You

So which one should you choose? It comes down to what you value most. If your schedule is tight and you want speed, virtual is a great choice. If your move involves complex items or you just feel more confident with an estimator in your home, in-person might be worth the extra time. Either way, you’re not locked in. If your plans change, we can update your estimate later, whether you booked virtually or face-to-face. At Interstate, we’ve built our process to work around you, not the other way around.

If technology is a concern 

Some customers, especially seniors, prefer an in-person estimate because phones, apps, or connectivity can get in the way during a video call. That is completely fine. If you want virtual but run into tech issues, I will adapt by having you send photos or short clips so I can build an accurate inventory. 

My Best Tips as a Sales Estimator

• Choose the estimate type that matches your priorities (speed vs. detail).
• Walk through every room carefully, whether virtually or in person.
• Take photos if you’re unsure something came across clearly online.
• Don’t be afraid to ask questions during the appointment.
• Update your estimate if your plans shift, it’s better to adjust early.

Conclusion

At the end of the day, there isn’t a “wrong” choice between in-person and virtual estimates. Both can give you an accurate picture of your moving costs when done correctly. What matters is that you feel prepared, confident, and comfortable with the process. My job is to make sure you get there. [Schedule your free estimate today, in person or virtual.]