When people hear the phrase concierge move, they often picture something fancy or indulgent, like it’s only for the ultra-wealthy. I’m Catherine Sheeran, Director of Senior Services at Interstate Moving | Relocation | Logistics, and I can tell you that’s not what it means at all. Concierge service is about coordination and care. It’s for anyone who wants the stress lifted off their shoulders, whether they’re a senior moving closer to family or a busy couple trying to settle into a new home without missing a day of work. The truth is, a standard move focuses on the basics: packing, transporting, and delivering furniture from point A to point B. A concierge move builds on that foundation. It fills in the gaps, answering the “what about” questions that pop up once the boxes are packed. What about my car? What about getting the Wi-Fi turned on? What about hanging the kitchen clock or returning the cable box? These are the details that can derail an otherwise smooth move, and that’s where concierge coordination makes the difference.

What Concierge Service Really Means

A concierge move is like having a personal project manager for every step of your relocation. I act as the single point of contact so families don’t have to juggle multiple calls, emails, or scheduling conflicts. Instead of hearing from five different vendors, you get updates from one person who knows your full plan. If you need a wake-up call the morning our team arrives, I’ll make it. If you need to reschedule a decluttering session because your daughter’s flight changed, I’ll handle it. We can even arrange specialized services. Maybe you want everything unpacked and placed exactly where it belongs, clothes hung, bed made, kitchen organized. That’s the concierge experience. You can sit in your favorite chair and point, and by the end of the day, your home feels lived in, not just moved into.

A Real Example of Going Beyond the Basics

One of my clients was relocating to be closer to her family after developing severe neuropathy. She couldn’t drive anymore, but she still had a car to sell. We listed it for her, managed the test drives, finalized the sale, and even went online to decommission her plates with the DMV. Her son lived out of state and couldn’t fly in, so that was one major burden lifted. That’s the heart of concierge service. It’s not about luxury; it’s about solving problems that might otherwise fall through the cracks.

Clear Pricing and Full Transparency

At Interstate, standard moves are always firm fixed price. You’ll know exactly what it costs to go from point A to point B with no hidden fees or surprise adjustments. Concierge services, on the other hand, are optional hourly add-ons. Most are billed at about $97 per hour, depending on the number of team members needed and the time involved. For example, if we estimate a decluttering session at ten hours, that’s roughly twenty person-hours of work. You can approve that or decline it, and if we finish early, you’re only billed for the time we use. Families appreciate that transparency. It gives them the ability to plan and control the cost without feeling pressured into extras.

Concierge vs. Standard Move: What’s the Difference?

Feature	Standard Move	Concierge Move
Packing & Transport	Included	Included
Unpacking	Basic box opening	Full setup, bed made, closets organized
Coordination	You manage vendors	Single point of contact manages all
Additional Services	Limited	Optional add-ons (donation, tech help, car sale, utilities)
Flexibility	Fixed scope	Adjustable, hourly customization
Goal	Complete the move	Complete the move comfortably and stress-free

Who Benefits Most from Concierge Moving

Concierge moving isn’t just for seniors. It’s for anyone who needs more hands, more time, or simply more peace of mind. I’ve helped families managing multiple shipments, one to a daughter in Pennsylvania, another to a son in Tennessee, and a third to their new residence. I’ve worked with executives with young children who needed to start work right away in a new city. For all of them, the appeal was the same: someone to anticipate details and make sure nothing was forgotten.

The Personal Touch That Changes Everything

Every move has hundreds of moving parts, and most families only do this once or twice in a lifetime. My job is to think ahead so they don’t have to. That might mean arranging donation pickups, coordinating utility transfers, or simply making sure someone remembers to eat lunch on move day. These little details are what make the experience comfortable instead of chaotic. Everyone’s situation is different. The goal isn’t to sell more services; it’s to build a plan that feels right for you. If your daughter was supposed to help unpack and can’t make it, we’ll step in. If you’re downsizing and want to take your time sorting through memories, we’ll pace the move around you. A concierge move isn’t about luxury; it’s about peace of mind. It’s the difference between managing every detail yourself and having a trusted partner guide the process for you. When I say, “Let us handle it,” I mean the things that keep you up at night—the paperwork, the coordination, the little unknowns. My role is to make sure your move is not only successful but comfortable from start to finish. Every client deserves that kind of experience, and every detail deserves attention. Schedule a free consultation with our Senior Services team and see how concierge coordination can turn a stressful move into a seamless experience.